Citizens Advice Outreach

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Our terms

These terms describe your responsibilities and obligations in using Citizens Advice Gateshead website. By using any of these facilities you agree to abide by these Terms of Use and the Privacy and cookies policy.

Accuracy

The Site has been prepared in order to provide information. Whilst we make every effort to ensure the content is accurate, it is not a comprehensive statement of the law, or of the issues raised and should not be relied upon for that purpose.

Liability

In no event will Citizens Advice Gateshead, its trustees, agents or employees be liable for any decisions made or action taken through relying on the information in this Site.

Health & Wellbeing

Anyone seeking a diagnosis or treatment of anxiety, depression or other mental health disorders should seek the help of suitably qualified medical professionals.

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You authorise us to accept and act on your instructions and the information provided by you through the facilities in this Site. You acknowledge that the information you provide will form the basis upon which we will advise you.

Availability

While we will make every effort to ensure that the Site is permanently available, we will not be liable for any failure to provide the services contained. This includes, in particular, any suspension of the Site resulting from maintenance and upgrades to our systems or those of any party used to provide the services.

Variation/Termination of the Service

We reserve the right to change the services provided from time to time and to terminate the Site and the services at our discretion.

Monitoring

Telephone calls and ‘online chats’ may be monitored and recorded for quality and training purposes.

Disclaimer

Citizens Advice Gateshead does not accept liability or responsibility for any inaccuracies within the site or loss, damage or inconvenience caused as a consequence of any use of or the inability to use any information contained in the Site. We are not responsible for claims against you brought by third parties arising from your use of any information displayed or downloaded from the Site.

External links

The site may contain links to other websites that are not under our control. We do not accept any responsibility for the content within, or availability of, linked sites. The inclusion of any links should not be taken as our endorsement of any of the linked websites or any association with its operations, the links are provided for your convenience only.

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We take every effort to remove the risk of viruses and other destructive code, but we cannot guarantee or warrant that files available for downloading from the site will be free from infection. You assume total responsibility and risk for your use of the site.

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Latest

Social Welfare Adviser
Gateshead Investigates: Understanding Citizens Advice’s Super-Complaint against the ‘Loyalty Penalty’
Adviceline Team Walk for DIG DEEP 2018

We are taking part in a sponsored walk between Citizens Advice Gateshead and Citizens Advice South Shields on Saturday 6th October! We feel this is a great cause and want to ensure we raise as much money to help.
MICHAEL MUNRO - DIG DEEP 2018 Cycle Challenge Team

I plan to dig deep and cycle up hill (and hopefully down dale!) for 115 miles from the Cumbrian coast to Gateshead to raise funds for our DIGDEEP2018 Campaign.

Get help now

Need advice ? Here's how to access our services
DIG DEEP - Make a difference

Join our 2018 DIG DEEP campaign and make a real difference to North East children and families experiencing life-changing challenges including long term illness such as Dementia and Cancer.
What Can I do

Want to make a difference in your local community? Enjoy helping others?
Welfare benefits

Citizens Advice Gateshead can help you to make sure that you're getting all the help you're entitled to.
Why volunteer for us?

Volunteers are the lifeblood of Citizens Advice Gateshead and they make a huge and valuable contribution to the local community, providing information, advice and guidance to clients when they need it most.
Universal Credit Fact Sheet

A quick guide in the changes to the benefit system: Introducing Universal Credit
Contact Centre Adviser

We have fantastic opportunities for customer focused contact centre advisers to join our committed teams.
Who are our Volunteers?
How do I find out more?

Want to find out how to become a volunteer with Citizens Advice Gateshead?
Rough Sleep For DIG DEEP

Citizens Advice Gateshead offer a service to families in the North East who have faced life changing challenges including long term illness such as Dementia and Cancer - which totally relies on the goodwill of grants and donations. This service allows us to provide free specialist advice and support to those who need it, when they need it the most.