Vacancy – Contact Centre Adviser – National Adviceline


The role: As a key member for our Adviceline team you will have the opportunity to deliver an exceptional service to clients of this national telephone and chat based service, which provides essential advice to all members of society on a variety of topics, putting the individual needs of the client at the heart of everything you do making a tangible and positive influence to people’s lives. If you have experience of dealing with the general public either on the phone or in person we can support and develop you to reach your full potential in this role. We have a numbers of positions available following a recent grant award.


The difference you’ll make: Reporting to one of our Advice Service Team Leaders the successful candidates will be part of a team of advisers responsible for providing tailored, succinct telephone and chat advice to support clients.


A bit about us: Citizens Advice Gateshead is an independent local charity established for over 60 years and located in the centre of Gateshead. Our vision is for a fair society for all, with lives well lived.  Our purpose is to mobilise knowledge, including helping people to know and understand their social welfare rights and responsibilities so they can improve their quality of life. We deliver services locally to almost 13,000 people a year, and support over 400,000 people nationally through digital advice and information services including Consumer Service, Citizens Advice Adviceline and Witness Service.


What you can expect:  If you come and work with us you can expect a charity with strong social values that is innovative and forward thinking. As well as your primary function you will also be involved in a range of organisational development and fundraising initiatives so we can achieve our goal of being an enduring and dynamic charity that never stands still until we have a fair society for all, with lives well lived.

How to apply           Please supply your current CV and a covering letter to [email protected]

Hrs of Work             37 hours Worked Monday to Friday between 8:00 and 18:00

Holidays                   20 days plus Bank Holidays

Salary                      £16,719 pa

Start Date                13th May 2019

Closing date             17:30, Friday 26th April    


Citizens Advice Gateshead strives to be an Equal opportunities employer

We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people as they are currently under-represented in our workforce.