Many of you may have heard of Citizens Advice.  Over the last year there have been some visible changes such as our change in name.  We have also been making some changes to the way we deliver help because of the continued need for our services. 

The need for help in Gateshead is high, last year our volunteers helped address 52,521 issues.  Common ways we help the public include:

  • Dealing with debt
  • Finding ways to cut fuel bills
  • Standing up for people’s rights at work if they believe they have been bullied or unfairly dismissed
  • Helping people claim their entitlements like sick pay and maternity pay

Our volunteers mainly support people face-to-face and over the phone.  Our volunteers come from a range of backgrounds, young and old, professional and not.  They also give their time in areas like fundraising and administration.

Citizens Advice Gateshead is interested in meeting members of the public with time each week to help and support the service. 

We are always striding to do things better and September sees the start of our new adviser training offering.  This will be delivered in a friendly and informal way to small groups.  This means that even those with little experience can still be the best at helping the public with their issues. 

To find out more we hold a relaxed drop-in the second Wednesday of each month at 10.30am.  Informal interviews follow the Tuesday afterwards. 

We are a five minute walk from Gateshead Metro/bus interchange at the Davidson Building, Swan Street, Gateshead, NE8 1BG.  If you join as a volunteer your travel expenses are covered, so you won’t lose money for helping!  

If you want to let us know you are coming or if you have any questions about volunteering with Citizens Advice Gateshead please contact:, 0191 4408128 or for more information check out our volunteering pages

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.