We have a responsibility and are committed to understanding the difference we make to the people we help and the communities in Gateshead. Our impact can be broadly thought of as the difference we make as a result of what we do. Focusing on our impact has a range of benefits; it allows us to learn whether we achieve what we set out to do and use this evidence to engage stakeholders by showing why we are needed and how we help.
Each year, Citizens Advice Gateshead helps on average 13,000 people find a way forward.
We do this by providing advice, education and support, and influencing policies and support that affect our clients.
Everything we do - and the way we work - benefits individuals and society.
If you'd like to read more about our work and its impact in Gateshead have a look at our annual reports.
Our work in BME Communities in Gateshead reportRead more
Citizens Advice Gateshead Impact Report 2016Read more
Citizens Advice Gateshead Impact Report 2015Read more