Tyne Tees News featured CAG in report on high cost lending A TV crew from Tyne Tees News arrived in the office recently to film Lynn Crawford from our Money Advice Service for their story about a new report from the Financial Conduct Authority that announces new proposals to protect millions of people who use overdrafts and high-cost credit. Citizens Advice Gateshead's staff see a growing number of those struggling with debt. The country's biggest debt helpline gets more calls from people in the North East than any other region. High cost credit is resulting in consumers paying 3 times the retail price for goods or facing overdraft charges to meet repayments. The Financial Conduct Authority has announced to protect vulnerable consumers. Citizens Advice Gateshead - FCA's high-cost credit review - ITV news from Citizens Advice Gateshead on Vimeo.