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Vacancy – Contact Centre Adviser – National Adviceline

As a key member for our Adviceline team you will have the opportunity to deliver an exceptional service to clients of this national telephone and chat based service
Vacancy - Discrimination Law Clerk – new role

Do you have knowledge of discrimination law and aspire to make a real difference to society through your work? This position could be the pathway to achieving your career goals!
Vacancy - Discrimination Law Supervisor

Do you have detailed knowledge of discrimination law, experience of the civil courts, and aspire to make a real difference to society through your work? This vacancy could be the answer!
Vacancy - Discrimination Law Specialist

Do you have detailed knowledge of discrimination law? Are you experienced in the Civil Court? Do you aspire to make a real difference to society through your work? If you can answer yes to all of the above, this position could be your pathway to achieving your career goals!

Get help now

Need advice ? Here's how to access our services
DIG DEEP - Make a difference

Join our 2018 DIG DEEP campaign and make a real difference to North East children and families experiencing life-changing challenges including long term illness such as Dementia and Cancer.
What Can I do

Want to make a difference in your local community? Enjoy helping others?
Welfare benefits

Citizens Advice Gateshead can help you to make sure that you're getting all the help you're entitled to.
Why volunteer for us?

Volunteers are the lifeblood of Citizens Advice Gateshead and they make a huge and valuable contribution to the local community, providing information, advice and guidance to clients when they need it most.
Universal Credit Fact Sheet

A quick guide in the changes to the benefit system: Introducing Universal Credit
Contact Centre Adviser

We have fantastic opportunities for customer focused contact centre advisers to join our committed teams.
Who are our Volunteers?
How do I find out more?

Want to find out how to become a volunteer with Citizens Advice Gateshead?
ROUGH SLEEP For DIG DEEP

Citizens Advice Gateshead offer a service to families in the North East who have faced life changing challenges including long term illness such as Dementia and Cancer - which totally relies on the goodwill of grants and donations. This service allows us to provide free specialist advice and support to those who need it, when they need it the most.

How we can help

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options. Read more

Society Matters

Society Matters is a Community Interest Company which was formed in 2012 to help finance and support the work and services of Citizens Advice Gateshead. Formally Gateshead Enterprises Read more

Volunteers are at the heart of our service and we could not manage without them. Volunteers receive full training in the skills needed and we provide support, supervision, feedback and development opportunities throughout your time with us. Read more

Ali

Alice

Pregnant,alone and struggling to make ends meet Read more

Billions wasted each year dealing with poor service

The piece highlights that people spend an average of 22.5 hours a year - including six hours of work time - trying to clear up consumer problems. Read more

How do I find out more?

Want to find out how to become a volunteer with Citizens Advice Gateshead? Read more