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Vacancy - Financial Inclusion Adviser - Wise Steps

Do you have experience of advising people about debt and welfare benefits? Do you have a passion for securing the best possible outcome for clients? Are you looking for a role that will make a real difference to society?
Vacancy - Social Welfare Adviser Level 2

Do you have experience of advising people about debt and welfare benefits? Do you have a passion for securing the best possible outcome for clients? Are you looking for a role that will make a real difference to society?
Free Gamble Awareness Training in Durham

A free two-hour training session in Durham for services and agencies that work with people who may be experiencing gambling-related harm.
Vacancy - Money Advice Specialist

Excited about driving continuous improvement in the quality of debt advice? Have 2 years of debt casework experience, securing the best possible outcome for clients? Looking for a role that will make a real difference to society? If you can answer yes to all of the above, this position could be your pathway to achieving your career goals.

Do You Need Help?

We provide free, confidential and impartial advice; face-to-face, by phone and online.
DIG DEEP - Make a difference

Join our 2018 DIG DEEP campaign and make a real difference to North East children and families experiencing life-changing challenges including long term illness such as Dementia and Cancer.
What Can I do

Want to make a difference in your local community? Enjoy helping others?
Welfare benefits

Citizens Advice Gateshead can help you to make sure that you're getting all the help you're entitled to.
Why volunteer for us?

Volunteers are the lifeblood of Citizens Advice Gateshead and they make a huge and valuable contribution to the local community, providing information, advice and guidance to clients when they need it most.
Universal Credit Fact Sheet

A quick guide in the changes to the benefit system: Introducing Universal Credit
Contact Centre Adviser

We have fantastic opportunities for customer focused contact centre advisers to join our committed teams.
Who are our Volunteers?
How do I find out more?

Want to find out how to become a volunteer with Citizens Advice Gateshead?
ROUGH SLEEP For DIG DEEP

Citizens Advice Gateshead offer a service to families in the North East who have faced life changing challenges including long term illness such as Dementia and Cancer - which totally relies on the goodwill of grants and donations. This service allows us to provide free specialist advice and support to those who need it, when they need it the most.

Trading subsidiary Society Matters CIC

Society Matters is a Community Interest Company which was formed in 2012 to help finance and support the work and services of Citizens Advice Gateshead. Formally Gateshead Enterprises Read more

What can I do?

Volunteers are at the heart of our service and we could not manage without them. Volunteers receive full training in the skills needed and we provide support, supervision, feedback and development opportunities throughout your time with us. Read more

How do I find out more?

Want to find out how to become a volunteer with Citizens Advice Gateshead? Read more

Chopwell Drop-in Advice Service

Local Citizens Advice drop-in service for Chopwell, Highfield and area opens 4th June 2019. Read more

Universal Credit 'Help to Claim' Service

If you need to better understand your Universal Credit claim, need help to set up a UC account or just need to ask some questions, we can help. Read more