For Advice and Information on your energy useage or fuel bills you can: 

By email 

Please complete our ADVICE FORM and one of our team will get back to you within 3 working days 

In person 

The Davidson Building, Swan Street, Gateshead, NE8 1BG.

When:

Monday, Tuesday, Wednesday, Friday 9am - 5pm 

Thursday 9am - 6pm

By phone: 

  • If you live or work in Gateshead call 0344 245 1288
  • Outside Gateshead call 03444 111 444 
  • TextRelay users should call 03444 111 445

When: 

Monday to Friday 10am to 4pm 

Call costs - Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs

Find out more about your advice needs