We provide free, confidential and impartial advice and information to help you find a way forward.

There are many ways that you can get advice:


Click here to fill in our get advice form to receive the support you need

Over the phone

Monday - Friday 10am - 4pm
If you live or work in Gateshead call 0300 3309 035
Outside Gateshead call 03444 111 444
TextRelay users should call 03444 111 445
*Call costs - calls to this service cost the same as calling 01 and 02 numbers.

Help to Claim

We can help with the early stages of a Universal Credit claim, from the application through to the first full payment.
Call us free on 0800 144 8444
Advisers are available 8.00am to 6.00pm, Monday to Friday
You can also access this service in person or online.

Call in for our drop-in-sessions at the following locations

Job Centre, Blaydon - Monday afternoons 1pm until 4.30 pm
Job Centre, Gateshead  - Thursday afternoons 1 pm until 4.30 pm
Citizens Advice Gateshead, Swan Street, Gateshead - Monday to Friday 9 am until 5 pm (6 pm on Thursdays)

In person

Our walk-in centre is open weekdays: 

Monday, Tuesday, Wednesday 9am - 5pm
Thursday 9am - 6pm
Friday 9am - 5pm

No appointment is needed although you may need to wait.

Gateshead Walk-in Centre location

Davidson Building
Swan Street

Other Local Access Points


Blaydon Library
Wesley Court
NE21 5BT
Thursday 9:30am - 12pm


Chopwell Community Centre
Derwent Street
NE17 7HS

Gateshead Roma Kavárna Project

105 Coatsworth Road
Thursday morning

FACT (Fighting All Cancers Together)

Denise Robertson House
Clasper Way
NE16 3BE
Last Tuesday of each month - next visit Tuesday 30th July

Great North Children's Hospital

Queen Victoria Road
Newcastle upon Tyne
Appointments available 9.00am-5.00pm

For advice that concerns form filling ring Adviceline to discuss how we can help: 0300 3309 035