How we can help We provide free, confidential and impartial advice. Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options. Advice may be given in person, by phone or email. In person The Davidson Building, Swan Street, Gateshead, NE8 1BG. When: Monday, Tuesday, Wednesday, Friday 9am - 5pm Thursday 9am - 6pm By phone: If you live or work in Gateshead call 0344 245 1288 Outside Gateshead call 03444 111 444 TextRelay users should call 03444 111 445 When: Monday to Friday 10am to 4pm Call costs - Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.