Vacancy - Social Welfare Adviser (6 vacancies)


The role: You will provide multi-channel social welfare advice, information, guidance and casework across the business. This may include money advice, welfare benefits, employment, community care, discrimination and housing.

A bit about us: Citizens Advice Gateshead is an independent local charity. Our vision is for a fair society for all, with lives well lived. We do this by providing free, confidential advice, and by campaigning to make society fairer for everyone. We have strong values and we are driven by a desire to tackle the root causes of poverty, disadvantage and inequality in all policy areas.


Our aspiration: We want to build a truly multi-channel social welfare service that delivers the highest quality of advice and customer service to our beneficiaries and brings greater job satisfaction, flexibility and development opportunities for our employees.


What you can expect: If you come and work for us you can expect an organisation that is innovative and forward thinking. Uncompromising in its drive for a fairer society for all, determined to make a difference so our beneficiaries enjoy lives well lived. As we develop our ideas around cross-functional teams and collaboration, the creation of this new role takes us one step closer toward our vision of a “one service” culture that delivers around the needs of our beneficiaries.


The difference you’ll make: As a social welfare adviser you will lead the way in piloting this new way of working helping us to fine tune a transformative delivery model that is fit for the future, offers great service to our clients and increased flexibility and development opportunities for our workforce.


How to apply: Request an application form by emailing

[email protected]


Hrs of Work:            37 hours (part-time applicants may apply)

Holidays:                  20 days plus Bank Holidays

Salary:                       £20,401 to £21,766 for an adviser with training and experience in two or more of the social welfare categories of advice (this includes money advice, welfare benefits, employment, community care, discrimination and housing).


For those with some but not all of the essential criteria a position as trainee social welfare adviser will be considered. The salary scale for a trainee is dependent on experience and will range from £18,014 to £19,757.


Closing date: 09:30, Monday 28th October 2018    Interviews will be held: W/C 5th November 2018


Citizens Advice Gateshead strives to be an Equal opportunities employer.

We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people as they are currently under-represented in our workforce.