Do you have experience of advising people about debt and welfare benefits?

Do you have a passion for securing the best possible outcome for clients?

Are you looking for a role that will make a real difference to society?

If you can answer yes to all of the above, this position could be your pathway to achieving your career goals.


Citizens Advice Gateshead is an independent charity and an affiliated member of the national Citizens Advice network. Our vision is for a fair society for all, with lives well lived. Our mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society. To achieve this, we deliver services locally to almost 13,000 people a year, and support over 400,000 people nationally through digital advice and information services, including the discrimination advice service.

The role

The Level 2 Social Welfare Adviser will deliver the Citizens Advice Gateshead advice service in response to the individual needs and priorities of every client, whilst ensuring the highest quality of advice and information. You will be responsible for providing independent and impartial social welfare advice, information and guidance to help people to know and understand their rights and responsibilities, across a wide range of social welfare issues, including money advice, welfare benefits, employment, community care, discrimination and housing. Where appropriate you will also be required to undertake casework to provide the best possible outcome for clients facing more complex and challenging issues.

Skills and experience

The successful candidate will have provided debt and welfare benefits casework support that has consistently secured the best possible outcome for clients, for at least a 12-month period. They will be capable of communicating complex legislative and system-based policies and processes in a way that empowers clients to understand and take appropriate action, and will have the flexibility needed to operate effectively in a dynamic and responsive team-based environment, with a robust commitment to putting the needs of the client first.

What you can expect

The Social Welfare Adviser will join a charity with strong social values and a clear vision that is innovative and forward thinking. As well as your primary function you will also be involved in a range of organisational development and fundraising initiatives so we can achieve our goal of being an enduring and dynamic charity that never stands still until we have a fair society for all, with lives well lived.

How to apply   Please email Jill Beat for an application pack - [email protected]
Hours of Work Monday to Friday with occasional out of hours working
Holidays    Pro rata 20 days plus Bank Holidays per annum
Salary £21,625 per annum
Closing date   22nd July 2019
Interviews will be held 5th August 2019