It's important to make sure that you get all the help that you're entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits. 

For Advice and Information on benefit issues you can: 

By email 

Please complete our ADVICE FORM and one of our team will get back to you within 3 working days 

In person 

The Davidson Building, Swan Street, Gateshead, NE8 1BG.

When:

Monday, Tuesday, Wednesday, Friday 9am - 5pm 

Thursday 9am - 6pm

By phone: 

  • If you live or work in Gateshead call 0344 245 1288
  • Outside Gateshead call 03444 111 444 
  • TextRelay users should call 03444 111 445

When: 

Monday to Friday 10am to 4pm 

Call costs - Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs

Find out more about your advice needs