We are indebted to around 100 highly trained volunteers each year who support the delivery of our work.  It’s great that you're considering volunteering and if you've come to this page you're probably wondering what we can offer you and what you'd like to do.

I was surprised by the level of support I was given.  Lots of training that was very comprehensive, and the flexibility with hours you work, and lots of support from your supervisor who was always there to help when needed.

As we have said our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship, and supporting witnesses; and of course giving advice.

All sorts of people volunteer with us for many different reasons, but one thing that our volunteers tell us is that volunteering with their local Citizens Advice is enjoyable, rewarding, challenging and varied.

Our advice roles in particular offer the right balance for many of our volunteers of a role that involves helping people and is also stimulating to carry out. 

Volunteering Vacancies

Adviser – A key team member helping people to resolve their problems 

Fundraiser– Good at planning a party; can you help us to raise funds to continue the provision of free advice?

Media Supporter – Love social media; know your way around a website?  Help us to raise awareness and promote our services

Researcher & Campaigner ­– Prevention is better than cure!

Click here to find out what you need to do to get started.

For the roles below we aren’t actively looking for help with but if you contact us and let us know you are interested we will let you know should this change. 

We are sometimes looking for help with the below roles:

Telephone Assessor – You will be responsible for interviewing our clients who seek our help!

Customer Services Assistant – You will be responsible for first impressions and providing a first class service to the people that need our help!

Advice Services Admin Assistant – Help us to keep things running smoothly. 

To join our waiting list and to let us know you are interested please contact:  volunteering@citizensadvicegateshead.org.uk  and put waiting-list in the subject line.