Our story


In 1957 we were established.

That's 60 years we've been providing free advice to Gateshead.


Our vision

Our vision for our service is to help people take control of their lives through accessible, professional, quality assured advice, information, advocacy, casework, legal representation and training.

Our mission

Everyone who lives or works in Gateshead can access free, independent, confidential and impartial advice about their rights and responsibilities.

Our aims

Increase our range of services and our capacity to meet demand, raise our profile in the community and, continue to be the best provider of advice and information in Gateshead.

Our Principles

We provide free, independent, confidential and impartial advice to everyone, regarding their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Our values

In all our work and future plans are a set of core values which demand an intelligent responsible and generous approach to our work, these values encourage us to:
  • Focus on customers
  • Achieve results
  • Value each other
  • Continuously improve
  • Stand for equality
  • Develop partnerships to better serve our customers